Return & Refund Policy

Last updated: 2025

At VELTOR, customer satisfaction is important to us. If you are not satisfied with your purchase, you may request a return within 7 days of receiving your order.

Return Eligibility

To qualify for a return:

• The return request must be submitted within 7 days of delivery.

• The item must be unused and in its original condition.

• The item must be returned in its original packaging.

• Proof of purchase is required.

Non-Returnable Items

The following items cannot be returned:

• Personalized or custom-made products

• Gift cards

• Perishable goods

• Items that have been used, damaged, or altered after delivery

• Any return request made after the 7-day return period

Refund Process

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

If approved, the refund will be issued to the original payment method within 5–10 business days.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Shipping charges are non-refundable.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and provide photos of the issue.

Contact Information

For all return and refund requests, please contact:

Email: storeveltor5@gmail.com

Requests submitted after 7 days from the delivery date will not be eligible for a refund or return.