Customer FAQ
Answers before you order.
Clear answers for shipping, products, cart, checkout and support.
How do I find the right product?
Use the Shop page filters for dog products, cat products, toys, accessories, beds and price range.
Can I ask a question before checkout?
Yes. Use the Contact page for product, sizing, shipping or return questions before you place an order.
Where is shipping confirmed?
Final shipping details and taxes are shown during Shopify checkout before payment is completed.
Can I change my cart before checkout?
Yes. Open the cart page to update quantities, remove products or continue shopping.
What should I include in my support message?
Add the product name, your question and your email address so support can respond clearly.